New Mills Web

Your best customer just found your competitor. Send shivers running down your spine? Let's face it, if you don't contact your customers regularly, someone else sure will. It's a fact that many businesses lose customers through simple apathy. Not because their service was awful, or their product was terrible. Just because they didn't seem bothered enough to keep in touch. That's sad. Keep your relationship fresh by contacting your customers regularly. Give them exclusive deals, special offers and private sales. All they want is a bit of love and attention.

Take the junk out of your mailing....

Contact your current customers first

• They're a gold mine! Get the most from them first with mailings targeted to their individual needs.
  

Buy the best mailing list you can

• Don't give your postie more work – use addresses that aren’t likely to be returned undelivered.
  

Repeat, repeat, repeat

• Better to mail the same person three times, than mail three different people. It takes repetition for your message to sink in.
  

Make it personal

• In this electronic age, there’s no excuse for sending standard letters – personalise every one.
  

Write like a friend

• When you’re writing, imagine you’re speaking to an individual and your copy will sound much more friendly and appealing.
  

Keep it simple

• Give them enough information to get to the next step, but don’t overwhelm them.
• Features bore, benefits sizzle. Explain how their life will improve – not what the buttons do. Tell them about the buns, not the ovens!
  

Test, test, test

• Try different mailings with different groups and figure out what works best. Have some fun.